Welcome to RS Consulting

14/05/13 – RS to present at BIG conference

We’re presenting a paper titled “The customers’ cutomer as a source of competitive advantage” with Canon Europe at the annual Business Intelligence Group (BIG) conference (The Business of Evidence: Strategies for Growth). Taking place at the Brighton Metropole from 22-24 May, Martin Wootton of RS will be presenting the paper alongside Canon’s Adam Gillbe.

08/05/13 – Work for RS Consulting

We are currently recruiting for two positions, a Project Manager and a qual focussed Project Manager. If you are interested in working for us please visit this page and get in touch.

01/05/13 – Change at the top at RS Consulting Group

Kate Anderson has been promoted to Joint Managing Director of the RS Consulting Group.  She replaces Phil Stubington, who has decided to step back from the role of Joint MD to focus on developing the Group’s strategic relationships with key accounts.  Phil will also lead the Group’s innovation programme, capitalising on the success of its award-winning research platform, e-luminate.
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15/04/13 – RS Consulting awarded the Fair Data logo

We’re delighted to have been awarded the new Fair Data accreditation, issued by the Market Research Society (MRS).  By displaying this logo, our clients and prospective clients can be confident that we adhere to the highest standards of data collection, processing and use.  The Fair Data scheme was launched by the MRS in January 2013.  Find out more

08/04/13 – RS at the Gulf Print & Pack conference

Martin Wootton is a keynote presenter today at the Gulf Print & Pack conference in Dubai. Martin will be taking to the floor alongside Canon to discuss the implications of the report we conducted on their behalf, identifying ways in which print providers can better meet their customers’ evolving needs. More details here

13/03/13 – NHS Change Day

Wednesday was NHS Change day at our Battersea offices, where we all enjoyed making small but significant changes to our working day.  We also got a great response from staff signing up as blood and organ donors.  Here’s a video of what we got up to during the day

11/03/13 – Nicaragua update

Some great news from our friends at the Phoenix Projects in Nicaragua – “This year, thanks to donations from RS Consulting, we have taken on Mauricio full-time to concentrate on “educación física” structured programs for the children in both La Thompson and Alexis Arguello. Apart from the usual football, he is concentrating as well on other sports, including volleyball and baseball……… Click here to read full update

27/2/13 Battersea’s Oscar fundraiser

The 4^th Battersea Academy Awards Guessing Game and Team Trivia Competition (BAAGGTTC) was held on Monday lunchtime.  Clayton Fussell hosted the event (so much more natural than Seth MacFarlane) at our Battersea HQ and used the opportunity to preview his new film Day Return.  Thanks to some wonderful home baking we raised £210 which will be sent to our friends at Phoenix Projects, Nicaragua, helping provide the children with a rounded education.

What our clients say about us

We believe we deliver great work and so do our clients,

“RS Consulting has been one of the few true partners I’ve had the pleasure to work with in my career.”

“They produce excellent, well-developed reports, helping us identify specific action areas, develop future business strategies.”

This is just a snippet, read more fantastic endorsements here.

11/12/12 Lost on the broadband super highway

Consumer Focus have published their report into consumer understanding of information on traffic management presented by broadband providers.  The report is based on in depth qual research conducted by RS Consulting at the end of 2011.  Read more of the report here.

27/11/12 Smart for All – Understanding consumer vulnerability during the experience of smart meter installation

Consumer Focus have published their report into smart meter installations and their impact on vulnerable consumers, based on research conducted by RS Consulting’s Victoria Boelman, Louise Amantani and Charlotte Crichton.  Read the full report here

28/11/12 – Are you being served? Service, accessibility and queues at High Street post offices

Consumer Focus report into the customer experience at UK post offices, based on RS Consulting research, led by Vicky Boelman. The mystery shopping exercise revealed improved accessibility but continuing customer service issues at major post offices, despite significant recent investment.  Read the full report here

14/11/2012 – New technologies for giving

With charity income under pressure from shrinking donations, Victoria Boelman of RS Consulting and Sally Panayiotou of Ipsos Mori consider whether mobile and online technologies can help boost fundraising efforts. Read the full article here.

01/11/12 – Our latest report on behalf of DWP

As reported in The Telegraph, our latest report on behalf of DWP – Household financial decision making: Qualitative research with couples – has been published this week.

It sets out to explore and better understand the way that couples make financial decisions, both in general, and specifically regarding their retirement.

30/10/12 – Latest DWP report published

Our latest report on behalf of DWP – Household financial decision making – has been published today. It sets out to ‘explore and better understand the way that couples make financial decisions, both in general, and specifically regarding their retirement’.

23/10/12 – Lifting the lid on self harm

Today marks the launch of Talking Taboos – ‘talking self-harm’.  Co-ordinated by Cello Group and in conjunction with YoungMinds,  we conducted the research underpinning this report into society’s perceptions of young people who self-harm.  See the BBC report here.

12/10/12 – ‘Customers for Life 2012′, a Swiss Re Insurance report

Our sister company, Consensus Research, is proud to have conducted the primary research underpinning Swiss Re’s European Insurance Report 2012, Customers for Life.

By interviewing over 15,000 consumers in 14 European markets, they provided the platform for Swiss Re’s team of thought leaders to launch this must-read,  industry standard report. Click here for further details and to download a copy of the report.

09/12/12 – MRS Certificate – congrats to Aino and Arun

Aino Pietikainen and Arun Shrestha have both passed their MRS Certificates with flying colours in the results announced this month.

Aino was one of just two candidates to be awarded a distinction in both the Coursework Assignment and the Examination.

Well done both!

24/09/12 – RS report into pension scheme charges published

Our latest research report for DWP has been published.  It forms the first part of an ongoing study which will measure the impact of the pension reforms on pension scheme charges over the next few years, as automatic enrolment is rolled out.

13/08/12 – Foosball for St Mungo’s

Our Battersea offices will be a quieter place after we donated our  table football to Portishead House, a St Mungo’s homeless centre in Westbourne Park.  Following recent property consolidation there was sadly no room for the table, and as long time supporters of the London based charity it seemed a perfect solution.  Have fun guys!

12/07/12 – J.P. Morgan Corporate Challenge

Congratulations to all our staff who took part in the J.P. Morgan Corporate Challenge in Battersea Park, helping to raise funds for London based not-for-profit organisations. A big shout must go to Rob Carr and Charlotte Crichton, our fastest male and female participants.

27-28 June 2012 – We’re at the Insight Show

We have a stand (F164) at this year’s Insight Show, part of the Marketing Week Live show at the London Olympia.  If you’re a client, a supplier or just having a look, come up and see us for a chat at any time.

14/06/12 – Alliance with Leapfrog research to strengthen our offering

We’re happy to announce that the Leapfrog research team will be joining us here in London at the end of June.

By combining the complementary expertise of our outstanding teams we’ll be even better positioned to deliver creative and robust insight into vital business issues.

This is great news for our clients and great news for our people.

18/04/2012 – Processes and costs of transferring a pension scheme

Our latest research report for DWP has been published, which examines what transferring a pension pot entails for the providers themselves.

The report shows why a customer’s experience in consolidating their pensions can vary greatly, depending on what type of pension they hold.

29/2/12 – Innovation

Convert great ideas into winning propositions that enhance your wider portfolio. Refine new products and concepts so that they complement your existing range, offer new value-add features and fit with your strategic roadmap. Visit our Innovation section to see how we can help.

20/12/11 – Keeping FiT – Consumers’ attitudes and experiences of microgeneration

Consumer Focus, in conjunction with the Energy Saving Trust has published their report into consumer experiences of microgeneration systems. Research conducted by RS Consulting showed that most consumers with installed systems have had a positive experience but identifies lessons for future green energy policy development.

13/12/11 – MRS Research Award winner

Great news! At the  annual MRS Research Awards dinner last night Paul Cussell won the prestigious ASC Young Technologist of the year.  The award is recognition of his groundbreaking work in developing the innovative e-luminate online portal.  Congratulations Paul, and all the team who worked on e-luminate.

8/12/11 – RS conducted Macmillan report published

Macmillan have published Improving Access? Report on the implementation of the Cancer Drugs Fund and the development of a value-based pricing system.  The stakeholder research underpinning the study was conducted by RS Consulting, and the report has been widely commented on in medical journals and popular press.

6/12/11 – Major report into RDR published by FSA

The FSA has published our research report, Progress towards the Professionalism requirements of the Retail Distribution Review. It is the first wave of a 3-year study to estimate the size of the UK’s Retail Investment Adviser population and measure its progress towards the Professionalism requirements of the RDR

How would you like to be decontrolled?

Niall and I were decontrolled yesterday. A customer service representative and numerous other staff at Gatwick Airport informed us that we were being “decontrolled”.

What on earth had we done in order to incur this punitive treatment?  Read more

The ‘internet of things’ – big data providing big opportunites for research

The ‘internet of things’ is rapidly gaining momentum in the modern digital lexicon and represents the expansion of the internet beyond browsers, phones, tablets, and glasses, and into refrigerators, toilets, food packaging and just about anything you can shove a microchip into. Read more

Why converting ‘Big Data’ into bigger insights is the real challenge

I have spent the last two days at the Innovation Enterprise Big Data conference. At first I felt overwhelmed by the barrage of new terminology and acronyms - Hadoop, Hive, Storm, Map Reduce, ETL, distributed nodes, polyglot infrastructure…I could go on. Read more

Are you a hedgehog or a fox?

The question comes from an essay by philosopher Isaiah Berlin. Berlin divides writers and thinkers into two categories: hedgehogs, who view the world through the lens of a single defining idea and foxes who draw on a wide variety of experiences and for whom the world cannot be boiled down to a single idea. Read more